TITLE: The Customer is Always Right
GENRE: Women's Fiction
Sarah wiped the perspiration from her brow with the back of her hand while she rifled through a list of bookings for the evening. The air-conditioning inside the restaurant had blown again and now Bella's Place was not only cooking food, but its Saturday evening customers as well.
'I called yesterday. I spoke to you,' the woman with the big blonde hair said, ice in her voice, her long acrylic nails drumming the counter. 'I asked you to book a table for ten, for tonight. It's my mother's birthday.'
Sarah scanned the chaos on the restaurant floor. Customers sat waiting to be served drinks let alone their food and she didn't even want to look at the long queue of people waiting to be seated. Yet she couldn't help but notice Nina, the boss's daughter, slouched up against the coffee bar chatting up the hot young barista, completely ignoring the disaster surrounding her. Although Sarah had only been working at Bella's for a week, it was long enough time to learn that Nina 'the head waitress' did little waitressing. She was certain that Nina was the one who botched up the bookings the night before because the girl had spent the entire evening at the counter answering phones and taking tips. When Sarah's eyes returned to the blonde woman in front of her, she mustered up as sweet a smile as she could manage over gritted teeth.
'I am extremely sorry, Mrs Lacey.'